Refund Policy

We urge you and (definitely encourage) you to go through every single detail on the treat page before choosing to treat yourself with the best that is available to explore your town! 


You, as a customer, will have every single tiny detail on the treat page required for you to make a conscious decision on what, when, where and how you can enjoy your selected treat! 


If your reasons for refund requests have a direct link to us, we will handle it. If your reasons are linked to a dispute with the vendor, we will assist in forwarding your concerns to the business for their review and administration as per their refund policies & procedures.


Refunds will not be valid in the following cases: 

  • If the voucher redemption period has ended
  • If the customer has already redeemed the voucher


We are not to be held responsible for the quality of the service/products provided by the merchants. All orders (services/products) can be cancelled within 24hrs of purchase. As per Qatar Law, deliveries of products purchased not made to the customer within 30 days also entitle customers to cancellation and full refund. However, if you are not satisfied, send us an email to our customer care and we’ll do our best to help you with your situation and bring back the happy smiles! 


All product purchases made on are final and there are No Refunds. The purchaser is responsible for:

  • choices made regarding color, size, or items purchased;
  • reading all information about the Treat and what the price includes;
  • not allowing children or other unauthorized family members or friends to access your account at the payment site to ensure that no one pays for a purchase without your permission.


Exceptions to the No Refund policy are made for the following reasons:

  • Product was damaged en-route to your door;
  • Product did not arrive (lost by carrier);
  • Defective products will be fully refunded upon the customer returning the product to within 7 days of receiving the item provided the item is returned unused and in original packaging and receipt.


By making a product purchase on, you acknowledge you have read and agree to the Products “No Refund” Policy. Product Warranty: Unless mentioned in the fine print, products are NOT covered under warranty.

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